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96mas Privacy Policy – Data Protection
100% Malaysian Player Privacy

96mas is fully committed to protecting the privacy and security of every member's personal data in Malaysia. This document transparently explains how we collect, use, store and protect your information.

Updated: 1 January 2026
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Introduction

96mas Privacy Policy – Our Commitment to You

At 96mas, we understand that your trust is our most valuable asset. When you register an account, make a deposit using Touch 'n Go eWallet, GrabPay or DuitNow, and play your favourite slots such as Money Train or Live Blackjack – you are entrusting us with sensitive personal information. We do not take that trust lightly.

This Privacy Policy is written in clear, plain language because we believe every member of 96mas has the right to know exactly what happens with their data – not just legal terms that are difficult to read. We never want any Malaysian player to be surprised or confused about how their information is used on the platform 96mas.

This Privacy Policy applies to all information you provide to 96mas through any channel – website, mobile app, customer support live chat, email or any other communication with our platform. By using 96mas, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please contact our support team to discuss further.

If you have any questions about the Privacy Policy 96mas regarding this, our customer service team is available to assist you 24 hours a day, 7 days a week via Live Chat or email at [email protected]. We always welcome enquiries and feedback from our members.

Table of Contents
1. Data We Collect 2. How We Use Your Data 3. Storage & Security 4. Data Sharing 5. Cookies & Tracking Technologies 6. Your Rights as a Member 7. Children's Data 8. Changes to the Privacy Policy Frequently Asked Questions

Data Protection Principles

96mas's Six Privacy Commitments to You

Privacy Policy 96mas built on six core principles that ensure your personal data always remains in safe and responsible hands.

Industry-Standard Encryption
All personal data and financial information of 96mas members is protected with 256-bit SSL encryption – the same security standard used by leading banking institutions in Malaysia. Every login session, deposit, and withdrawal is routed through a fully encrypted connection, without exception.
No Sale of Data to Third Parties
96mas has never sold, rented, or traded members' personal data to any third party for marketing or commercial purposes, and never will. Your information is used solely for account management and service improvement purposes on the 96mas platform.
Your Data, Your Control
As a 96mas member, you have the full right to access, correct, and request the deletion of your personal data at any time. Our support team is ready to process data-related requests within a reasonable timeframe and at no additional charge.
Malaysian Legal Compliance
96mas is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant data protection legislation. We handle your personal data in accordance with the legal framework established by the relevant Malaysian authorities.
Limited Retention Period
96mas only retains your personal data for as long as is necessary for account management and legal compliance purposes. Data that is no longer required will be deleted or anonymised in accordance with strict security procedures, with no risk of exposure.
Continuous Security Monitoring
The 96mas IT security team monitors our systems around the clock, 24/7, to detect and prevent any unauthorised access attempts. Regular security audits are conducted by independent parties to ensure our data protection systems remain up to date and effective.

Section 1

Personal Data We Collect

96mas only collects personal data that is strictly necessary to provide you with our platform services. We do not collect excessive or irrelevant information. Below are the categories of data we collect and the reasons they are required.

1.1
Account Registration Information
When you register an account at 96mas, we collect your full name as stated in your identification document, an active Malaysian phone number for OTP verification, an email address for important communications, your date of birth for age verification, and a password of your choosing (stored in fully encrypted form).
1.2
Identity Verification (KYC) Information
To comply with legal requirements and prevent fraud, 96mas may request a copy of your valid MyKad or passport, proof of current address, and a selfie for facial verification for withdrawals exceeding a specified limit. All KYC documents are processed securely and will not be shared without your consent.
1.3
Financial Transaction Data
Records of all deposit and withdrawal transactions are retained by 96mas including the payment method used — whether Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX, Maybank2u, or CIMB Clicks — the amount in MYR, the date and time of the transaction, and the reference number. This data is required for financial regulatory compliance.
1.4
Gaming Activity Data
A record of your gaming activity on the platform 96mas – including games played such as Money Train, Live Blackjack, or Wild Linx, bet values, playing time, and gaming patterns – are retained for account management, problem gambling detection, and user experience improvement purposes.
1.5
Technical & Device Data
Automatically, 96mas collects technical information including your device's IP address, browser type and version, operating system, screen resolution, and session log data. This information is used for security purposes, fraud detection, and ensuring the platform performs optimally on your device.
1.6
Customer Support Communications
Every interaction you have with the 96mas — via Live Chat, email, or WhatsApp — is retained for quality control, staff training, and fair dispute resolution purposes. You will be informed if a communication session is recorded for these purposes.

Section 2

How We Use Your Data

Personal data collected by 96mas is used only for legitimate, pre-defined purposes. We do not use your data for any other purpose without obtaining your consent first. Below is a detailed explanation of each data usage purpose at 96mas.

1
Account Management & Operations
Your basic information is used to create and manage your account 96mas your account, process deposits and withdrawals in MYR, verify your identity at login, and enable access to all games and services available on the platform.
2
Security & Fraud Prevention
Technical and transaction data is used by 96mas to detect and prevent fraudulent activity, money laundering, multiple account usage, and any form of system abuse. This protects all our members from security threats that could compromise their gaming experience.
3
Important Account Communications
Your phone number and email address are used by 96mas to send important account-related notifications — including transaction confirmations, security alerts, policy updates, and information about the services you use.
4
Delivering a Better Gaming Experience
Gaming activity data is used to personalise your experience at 96mas — including game recommendations based on your play history, saved interface preferences, and faster technical support as our team is already familiar with your account context.
5
Legal & Regulatory Compliance
96mas uses the data collected to fulfil applicable Malaysian legal obligations, including the Personal Data Protection Act 2010 and anti-money laundering legislation. Data may be disclosed to Malaysian authorities if required by a valid court order.
6
Responsible Gaming
Gaming pattern data is continuously monitored by 96mas to identify signs of problem gambling. If any concerning patterns are detected, our team will proactively reach out to offer support and the appropriate responsible gaming tools.

Section 3

Data Storage & Security at 96mas

96mas continuously invests in the most advanced security infrastructure to ensure your personal data is always protected to the highest level we can provide. Data protection is not merely a legal obligation for us – it is a moral responsibility to every member who entrusts their information to 96mas.

96mas Data Security Layers

256-bit SSL encryption for all communications between your browser and the server 96mas
Database encrypted with multi-layered encryption keys for sensitive data
Two-factor authentication (2FA) is available for all accounts 96mas for added security
Real-time threat monitoring 24/7 by the IT security team 96mas
Periodic independent security audits to verify the effectiveness of data protection systems
Secure data backups and a disaster recovery plan to ensure continuity of service 96mas

Data Retention Period

96mas retains your personal data for the duration your account remains active and for any additional period required under Malaysian law. Financial transaction records are kept for a minimum of 7 years from the transaction date in accordance with Malaysian accounting and tax legislation. Once the stipulated retention period expires, your data will be permanently deleted or anonymised in line with the data security procedures established by 96mas.

What Happens in the Event of a Data Breach?

In the unlikely event of a data breach that may affect your personal information, 96mas is committed to notifying you within the timeframe required under Malaysian law. We will inform you of the nature of the breach, the data potentially affected, the steps we have taken and will take, and guidance on what you can do to protect yourself. Reporting security incidents to the relevant authorities will also be carried out by 96mas in accordance with applicable legal requirements.

Section 4

Data Sharing with Third Parties

96mas does not sell or trade members' personal data to any party. However, there are limited situations where we need to share information with certain parties to enable our services to operate securely and in compliance with the law.

Third Parties Types of Data Shared Purpose Status
Payment Providers (Touch 'n Go, DuitNow, etc.) Transaction details, name, phone number MYR deposit & withdrawal processing Required
Game Providers (Pragmatic Play, etc.) Fully anonymised player ID, session data Provision of slots & live casino games Required
Identity Verification Provider (KYC) MyKad copy / passport, selfie Member age & identity verification Restricted & Secure
Malaysian Authorities Data requested by court order Legal compliance & official investigations Legally Required
Cloud Service Provider Encrypted data — unreadable without the key Secure data storage & backup Fully Encrypted
Third-Party Marketing No personal data is shared Not applicable – 96mas does not share data for marketing purposes Not Applicable

All third parties that work with 96mas in a capacity that requires access to member data are obligated to sign a strict data protection agreement. They are only permitted to use data for the specific purposes defined and must adhere to data security standards equivalent to those of 96mas itself.

Section 5

Cookies & Tracking Technologies at 96mas

96mas uses cookies and similar tracking technologies to enhance your gaming experience on our platform. Cookies are small text files stored on your device when you visit the 96mas. It helps us recognise your device and remember your preferences from one session to the next.

Types of Cookies Used by 96mas

  • Essential Cookies – Required for core platform functionality 96mas such as login session verification, account security, and transaction processing. These cookies cannot be disabled without affecting the platform's functionality.
  • Performance Cookies – Assists 96mas understands how members use the platform — the most frequently visited pages, time spent on each section, and any technical issues encountered. This information is used for ongoing platform improvements.
  • Functional Cookies – Saves your personal preferences on the platform 96mas such as interface language, game settings, and saved login information for your convenience in future sessions.
  • Analytics Cookies – Assists the 96mas understands aggregate, anonymised usage patterns for overall user experience improvement. This data is not linked to your individual identity.

How to Manage Cookies in Your Browser

You can manage or delete cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect certain functionality on the platform 96mas – for example, you may need to log in again each time you start a new session. For guidance on managing cookies in your Chrome, Firefox, Safari or Edge browser, please refer to that browser's help documentation.

Section 6

Your Rights as a 96mas Member

As a member of 96mas, you have certain rights regarding your personal data, which we take seriously and fully respect.

Right of Data Access
You have the right to request a copy of all personal data held by 96mas about you at any time. Such requests will be processed within 14 working days and no fee will be charged for the first request within any 12-month period.
Right to Data Rectification
If you find that any of your personal information held by 96mas is inaccurate or outdated, you have the right to request that we correct or update it promptly. Please contact our support team with relevant supporting evidence to expedite the correction process.
Right to Data Erasure
Under certain circumstances, you have the right to request 96mas to delete your personal data – also known as the "right to be forgotten". This request is subject to any data retention requirements mandated by Malaysian law that 96mas.
Right to Object to Processing
You have the right to object to how 96mas from using your data in certain situations – particularly for direct marketing purposes. Once a valid objection is received, 96mas will cease using your data for that purpose without delay.
Right to Restriction of Processing
In certain circumstances – such as when you dispute the accuracy of your data or during an investigation into how your data has been used – you may request 96mas to restrict how we process your data until the matter has been resolved to your satisfaction.
How to Submit a Request
To submit any request relating to your data rights, contact the 96mas via email at [email protected] or Live Chat 24/7. Please include your full name, account number, and details of your request. We will respond within 14 working days.

Section 7

Child Data Protection

96mas takes child protection extremely seriously. Our platform is strictly for individuals aged 21 and above. We do not knowingly collect or store any personal data from minors below the specified age.

A strict age verification process is applied during account registration at 96mas, including date of birth verification and identity verification requirements via MyKad or a valid passport where necessary. If 96mas finds that personal data belonging to someone below the stipulated age limit has been collected without our knowledge, the account in question will be terminated immediately and all associated data will be deleted as soon as possible.

If you notice or suspect that someone below the minimum age requirement is using the 96mas, please report it to our support team immediately via Live Chat or email at [email protected]. We value the cooperation of all members in maintaining a safe and responsible environment.

Section 8

Changes to This Privacy Policy

96mas reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any changes made will be published on this page along with the latest updated date.

For material and significant changes to the way we handle your personal data, 96mas will notify you via your registered email or in-platform notification at least 14 days before the changes take effect. This gives you sufficient time to review the updates and make an informed decision.

Continued use of the platform 96mas after the effective date of the updated Privacy Policy will be considered as your acceptance of the amended terms. If you do not agree with the changes made, please contact our support team to discuss your options before the changes take effect.

Contact Us About Privacy

For any enquiries, requests, or complaints regarding the Privacy Policy 96mas, please reach out to our team via email at [email protected] or Live Chat 24/7. We will respond within 3 working days for all data privacy enquiries.

Frequently Asked Questions

Frequently Asked Questions about 96mas Privacy

Yes, your financial information at 96mas is fully protected with 256-bit SSL encryption, the highest security standard in the industry. We do not store your full bank account number, credit card number, or digital wallet password – all transactions via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX, Maybank2u, and CIMB Clicks are processed directly through a secure payment gateway without 96mas needing to retain those full details. Only the transaction information required for financial records is stored.

Yes, you may request the deletion of your personal data from 96mas systems by contacting our support team via email at [email protected]. Please note, however, that certain data must be retained by 96mas in accordance with Malaysian legal requirements — in particular, financial transaction records which must be kept for a minimum of 7 years under the Companies Act and Malaysian tax laws. Data that is not subject to these legal retention requirements will be deleted or anonymised within 30 business days of your request being received and processed.

Absolutely not. 96mas has never sold, rented or shared any member's personal data with any marketing parties, advertisers or data brokers. This is one of the core commitments of the 96mas Privacy Policy and one we will not compromise under any circumstances. The only marketing communications you receive from 96mas relate to promotions and offers from 96mas itself – and you may unsubscribe at any time via the link included in every promotional email we send.

When you close your 96mas account, we will initiate a systematic data deletion process. Data that is not required to be retained under Malaysian law — such as profile information, communication history, and personal preference data — will be deleted within 30 days. Financial transaction records will be retained for the legally required period (typically 7 years) before being permanently deleted. Identifiable gaming data will be anonymised so it can no longer be linked to your identity. You will receive an email confirmation once the deletion process has been completed by 96mas.

96mas uses 256-bit SSL encryption across all communications, meaning data transmitted between your device and 96mas servers is fully encrypted — even over public WiFi. That said, from a general security standpoint, we advise caution when using public WiFi for any financial activity, including playing on 96mas. For maximum security, use your personal mobile data or a secured private WiFi network when making deposits or withdrawals on your 96mas account.

Protect Your Login Credentials

96mas will never ask for your account password or PIN via email, phone, Live Chat, or any other communication channel. If you receive any communication that appears to come from 96mas and asks for your login credentials or banking details, please ignore it and report it to us immediately – it is most likely a phishing attempt.

For security reports or privacy-related complaints, please contact the 96mas via [email protected] or 24/7 Live Chat.

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Your Data Is Safe – Ready to Start Playing at 96mas?

Now that you know your personal data is fully protected at 96mas, take the next step – register a free account today and claim your welcome bonus of up to RM 888. Join over 500,000 Malaysian players enjoying quality entertainment safely and responsibly at 96mas.

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